Last month, my family and I went to the Latam Airlines Frankfurt Office, and we were really happy with the service. We felt it would be preferable to go to the office rather than use the internet to reschedule our flight. They have really professional staff that took good care of us. They made sure we understood all of our options by providing comprehensive explanations of each one. We felt at ease because the facilities were tidy and serene. I'm happy that we were able to visit.